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  1. This Privacy Policy applies to information collected on our websites, mobile applications, or controlled widgets embedded in communication platforms with a link to this Privacy Policy (collectively, the “Site”). It covers how we collect, use, share and otherwise process Personal Information as of the date that this Privacy Policy is posted. It does not apply to any other information collected by Hotel Ratna through any other means. By “Personal Information,” we mean information that identifies or can identify you personally.
  2. We collect your Personal Information on the Site to enhance the services we offer you, maintain and improve the Site, protect the security of you and our Site, comply with legal obligations, and inform you about other services and products that may be available through us, our affiliated companies, or through our marketing alliances. We collect Personal Information about you when you interact with or utilize services offered on this Site, such as:
    • Creating a profile with us;
    • Making reservations, accommodation requests and payments;
    • Joining The Leaders Club;
    • Creating and administering your Leaders Club account;
    • Consenting to marketing communications;
    • Submitting comments, reviews, or other user-generated content;
    • Connecting or interacting with us through social networks (e.g., Facebook, Google+, Twitter); or
    • Requesting customer or technical support.
  3. Personal Information includes:
    • Name;
    • Postal or billing address;
    • E-mail address;
    • Telephone or mobile number;
    • Payment card information;
    • Government identification (e.g., passport identification to verify traveler identities);
    • Location via IP address;
    • The Device being used (for our mobile site);
    • Cookies and similar technologies;
    • Member hotel stay information;
    • Your preferences regarding your member hotel stay (e.g. bed size, smoking versus non-smoking room);